JOB OPENING

OPEN POSITION: CLIENT CARE REPRESENTATIVE

Job Summary

We are seeking a dedicated and friendly Veterinary Client Care Representative/Receptionist to join our team. The ideal candidate will have excellent communication and organizational skills, a passion for working with animals, and a strong commitment to providing exceptional customer service. As the first point of contact for our clients, you will play a crucial role in creating a welcoming and positive environment for both pets and their owners.

Responsibilities

• Greet clients and their pets with a warm and friendly demeanor, ensuring a positive first impression.
• Schedule appointments, surgeries, and procedures accurately and efficiently using our practice management software.
• Answer phone calls, address client inquiries, and provide information about our services and pricing.
• Collect and update client information, including contact details, medical history, and insurance information.
• Maintain a clean and organized reception area, ensuring it reflects our commitment to cleanliness and professionalism.
• Assist with patient check-ins and discharges, ensuring accurate completion of necessary paperwork.
• Coordinate and process client payments, including invoicing and insurance claims, with utmost attention to detail.
• Collaborate with veterinary technicians and veterinarians to ensure efficient workflow and exceptional client service.
• Maintain inventory of office supplies and perform general administrative duties as needed.
• Continuously update knowledge of veterinary practices, services, and products to provide accurate information to clients.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or receptionist role, preferably in a veterinary or healthcare setting.
• Strong communication and interpersonal skills with the ability to interact effectively with clients, team members, and veterinarians.
• Compassion and empathy towards animals and their owners.
• Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using computer systems, including practice management software and Microsoft Office Suite.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Flexibility to work weekends, evenings, and holidays as needed.

Preferred Qualifications

• Experience working in a veterinary clinic or animal care facility.
• Familiarity with veterinary medical terminology.
• Knowledge of pet insurance claims and billing procedures.

Benefits

• Competitive salary based on experience and qualifications.
• Health insurance and retirement plans.
• Paid time off and holiday leave.
• Continuing education opportunities.
• Discounted veterinary services for employees' pets.d.

apply now

We invite passionate individuals with exceptional customer service skills and a genuine love for animals to join our team. If you are committed to making a positive impact in the lives of pets and their owners, please submit your resume and a cover letter highlighting your relevant experience.